Return & Refund Policy – Modi Exim

At Modi Exim, we deal in perishable food products. To maintain the highest standards of hygiene and quality, we follow a strict no return and no refund policy.

1. No Return & No Refund

All products are non-returnable and non-refundable once delivered.

This policy applies to all orders without exception under normal conditions.

2. Exceptions for Damaged, Defective, or Incorrect Products

We may offer a replacement or refund only in the following cases:

  • Product received is damaged

  • Product received is defective

  • Incorrect product has been delivered

3. Time Limit to Report Issues

Any issue must be reported within 48 hours of delivery.

Requests raised after 48 hours will not be considered.

4. How to Report a Problem

Please share the following details with us:

  • Order number

  • Clear photos or videos of the product and packaging

  • Brief description of the issue

5. Contact Details

For any issues, please reach out to us:

📧 Email: [email protected]
📞 Phone: +91 8239614243

6. Resolution Process

After verification, we will provide a suitable resolution.

  • Resolution may include replacement or refund, depending on the case

  • If an incorrect product was sent, we will offer an exchange at no extra cost

7. Important Notes

  • Products should be unused and in original condition for claims

  • Modi Exim reserves the right to approve or reject any request after review